Based on true events, the film reimagines the emotional meltdown of Philip Tress, a Jacksonville millennial described by local media as “unable to break from a psychotic, unrequited love affair". Phil's downfall gained notoriety as his breakdown was documented by multiple recordings of calls Phillip made to a customer service agent at an international shipping company.

The restaurant is dead in more ways than one. A huge party has canceled and dashed their hopes of a big holiday tip. Surviving the shift becomes much more than side work and a deep clean, when a Karen, unhappiness with her service, goes on a spree to murder the entire staff.